Hassle-Free Shipping & Returns
We strive to make shipping and returns hassle free.
Your order will normally be processed and shipped within 3 business days, but often faster than that.
|DESTINATION||CARRIER||DELIVERY TIMES||FREE SHIPPING|
|Canada||CanadaPost Expedited||2 days Ontario, up to 7 days nationally||Free over $100 CAD|
|USA||USPS||Up to 7 days; usually 3-4||Free over $100 CAD|
|International||Canadapost Tracked||Up to 2-4 weeks||Free over $500CAD|
We also offer FEDEX ECONOMY/GROUND as a shipping option for most destinations.
If we don't ship to your country, or you'd like your shipping expedited, please send us an email and we will do our best to arrange this for you: firstname.lastname@example.org.
Our rates include insurance coverage, tracking information, and fuel surcharges.
Duties & Taxes
U.S. and International customers will not be charged taxes.
Canadian customers will be charged sales tax based on the province the order is being shipped to.
Cross-border shipments may incur customs and/or brokerage fees. These charges (if applicable) are the sole responsibility of the purchaser and will under no circumstances be incurred 18 Waits. Likewise any customs or brokerage fees applied to international returns will be the responsibility of the returner. Unfortunately, duty fees are outside of our control.
We always do our best to make sure you're satisfied with your purchase. We offer our customers:
- 30 days for exchange or refund on all full priced merchandise.
- Exchange or store credit for gift receipts, sale items and accessories.
- Last Call items are final sale.
- Final Sale on items 25% off or more
- Price Adjustments honored up to 7 days after purchase
All returns must be received within seven days of return request. The goods must be free from wear, stains, odour or any condition that would prevent them from being sold as new. Returned items must have their original tags attached and must be accompanied with a copy of the receipt. 18 Waits will refuse return of goods that do not meet our Return Policy requirements. Shipping and handling costs are not refundable. Customer will be responsible for all shipping & re-shipping charges for exchanges. All merchandise that is purchased at www.18waits.com must be returned by an insured carrier - Canadapost or USPS in North America to our office.
*Returns that qualified for free shipping at the time of purchase will have the initial shipping charge deducted from their refund*
How to Return an Item:
Email us at email@example.com.
Let us know why you want to return your item and confirm that the goods are in original condition, with tags attached.
Please be aware that the issuance of return does not guarantee the goods will be accepted, nor that your credit card will automatically be refunded. You will be notified of acceptance once the goods have been returned and inspected.
Ship it back to us.
Merchandise must be shipped securely packaged, pre-paid, and insured, and must be received by 18 Waits within seven days of receipt the return request for domestic orders, and fourteen days for international orders. Merchandise should be sent to the following address:
18 Waits/Hopper Hunter
990 Queen Street West
Please return all items via tracked Canada Post, USPS, or whatever your national mail service is (i.e. NOT Fedex, UPS, DHL, etc). 18 Waits does not take any responsibility for reimbursement or compensation in the event that any return packages are lost, stolen, or mishandled. Please also note that 18 Waits cannot accept any packages that are sent Cash/Check on Delivery (COD).
We'll email you to confirm we received the return.
Assuming the goods are in sellable condition, we'll process your refund to your original payment method.
Shipping charges and import duties are not refundable.