Shipping & Returns
|Canada||CanadaPost Expedited||2 days Ontario, up to 7 days nationally||Free over $200|
|USPS||Up to 7 days; usually 3-4||Free over $500|
|International||DHL||Up to 2-4 weeks|
Your order will normally be processed and shipped within 3 business days.
If we don't ship to your country, or you'd like your order expedited, please send us an email and we will do our best to arrange this for you: firstname.lastname@example.org.
Our rates include insurance coverage, tracking information, and fuel surcharges.
Duties & Taxes
U.S. and International customers will not be charged taxes.
Canadian customers will be charged sales tax based on the province the order is being shipped to.
Cross-border shipments may incur customs and/or brokerage fees. These charges (if applicable) are the sole responsibility of the purchaser and will under no circumstances be incurred 18 Waits. Likewise any customs or brokerage fees applied to international returns will be the responsibility of the returner.
We offer our customers 30 days for exchange or refund on all full priced merchandise. Exchange or store credit only applies to gift receipts, sale items, accessories. Sale and Last Call items are final sale. All returns must be received within seven days of return request. The goods must be free from wear, stains, odour or any condition that would prevent them from being sold as new. Returned items must have their original tags attached and must be accompanied with a copy of the receipt. 18 Waits will refuse return of goods that do not meet our Return Policy requirements. All orders purchased with an existing website credit are final sale. There are no returns and re-orders with web credit. Shipping and handling costs are not refundable. Customer will be responsible for all shipping & re-shipping charges for exchanges. All merchandise that is purchased at www.18waits.com must be returned by an insured carrier - Canadapost or USPS in North America to our office.
How to return an item:
Email us at email@example.com. You will need to provide a rationale for your return and an assurance that the goods are in original condition, tags attached. Please be aware that the issuance of return does not guarantee the goods will be accepted, nor that your credit card will automatically be refunded. You will be notified of acceptance once the goods have been returned and inspected.
Merchandise must be shipped securely packaged, pre-paid, and insured, and must be received by 18 Waits within seven days of receipt the return request for domestic orders, and fourteen days for international orders. Merchandise should be sent to the following address:
18 Waits/Hopper Hunter
990 Queen Street West
Please return all items via tracked Canada Post, USPS, or whatever your national mail service is (i.e. NOT Fedex, UPS, DHL, etc). 18 Waits does not take any responsibility for reimbursement or compensation in the event that any return packages are lost, stolen, or mishandled. Please also note that 18 Waits cannot accept any packages that are sent Cash/Check on Delivery (COD).
An email response will be sent to you regarding the status of your return. We will process your request within five business days upon receiving the package.
If the return is approved, all refunds will be given in the same method of original payment. Only the value of the merchandise and sales tax, minus any discounts, if any, will be refunded. Shipping charges and import duties are not refundable. Please allow 2-4 weeks for processing the refund to your credit card, and 1-2 billing cycles for the credit amount to appear on your statement.