Hassle-Free Shipping & Returns

We strive to make shipping and returns hassle free.


Your order will normally be processed and shipped within 3 business days, but often faster than that.

DESTINATION CARRIER DELIVERY TIMES FREE SHIPPING
 Canada CanadaPost Expedited  2 days Ontario, up to 7 days nationally Free over $200 CAD
USA USPS  Up to 7 days; usually 3-4 Free over $200 CAD
 International  DHL  Up to 2-4 weeks Free over $500CAD

 
If we don't ship to your country, or you'd like your shipping expedited, please send us an email and we will do our best to arrange this for you: info@18waits.com.

Our rates include insurance coverage, tracking information, and fuel surcharges.


Duties & Taxes

U.S. and International customers will not be charged taxes.

Canadian customers will be charged sales tax based on the province the order is being shipped to.

Cross-border shipments may incur customs and/or brokerage fees. These charges (if applicable) are the sole responsibility of the purchaser and will under no circumstances be incurred 18 Waits. Likewise any customs or brokerage fees applied to international returns will be the responsibility of the returner. Unfortunately, duty fees are outside of our control.


Returns

We always do our best to make sure you're satisfied with your purchase. We offer our customers:

  • 30 days for exchange or refund on all full priced merchandise.
  • Exchange or store credit for gift receipts, sale items and accessories.
  • Last Call items are final sale. 

All returns must be received within seven days of return request.  The goods must be free from wear, stains, odour or any condition that would prevent them from being sold as new. Returned items must have their original tags attached and must be accompanied with a copy of the receipt. 18 Waits will refuse return of goods that do not meet our Return Policy requirements. Shipping and handling costs are not refundable. Customer will be responsible for all shipping & re-shipping charges for exchanges.  All merchandise that is purchased at www.18waits.com must be returned by an insured carrier - Canadapost or USPS in North America to our office.


How to Return an Item:

  1. Email us at info@18waits.com. 

    Let us know why you want to return your item and confirm that the goods are in original condition, with tags attached.

    Please be aware that the issuance of return does not guarantee the goods will be accepted, nor that your credit card will automatically be refunded. You will be notified of acceptance once the goods have been returned and inspected.

  2. Ship it back to us.

    Merchandise must be shipped securely packaged, pre-paid, and insured, and must be received by 18 Waits within seven days of receipt the return request for domestic orders, and fourteen days for international orders. Merchandise should be sent to the following address:

    18 Waits/Hopper Hunter
    990 Queen Street West
    Toronto, Ontario
    M6J 1H1
    Canada

    Please return all items via tracked Canada Post, USPS, or whatever your national mail service is (i.e. NOT Fedex, UPS, DHL, etc). 18 Waits does not take any responsibility for reimbursement or compensation in the event that any return packages are lost, stolen, or mishandled. Please also note that 18 Waits cannot accept any packages that are sent Cash/Check on Delivery (COD).

  3. We'll email you to confirm we received the return. 

    Assuming the goods are in sellable condition, we'll process your refund to your original payment method.

    Shipping charges and import duties are not refundable. 

 

Fit Guide
Shirts Fit Guide 18 Waits
Woodsman Shirt Fit guide 18 Waits
Blazer Fit Guide 18 Waits
Baumer Fit Guide 18 Waits
Weekender Fit Guide 18 Waits
Trench Fit Guide 18 Waits
Brigadier Fit Guide 18 Waits
Fit Guide - Bottoms